Visit the COOLCNCN Online Store to purchase toys, figurines and action models.

By Email

Save time by starting your support request online and we'll connect you to our Customer Service Representative . If it is related to an order you've placed, please remember to include your Order Number in the message.

Email: [email protected]

IMPORTANT: A lot of email service providers and email client software have filters to block junk emails but a lot of times these filters also block legitimate emails like the ones we send you. If you do not receive our reply within 1 week, please send us another email telling us that you cannot receive any emails from us. We will then try to answer your enquiry by other means.

By Phone

You may also talk to our staff, enquiry to +86(0632) 5999766

Business hours: Monday to Friday, 9am-6pm & Sat 9am-1pm (China is GMT +8)